I received tremendous help from one of Valin's customer service representatives on a product obsolescence issue we had at one of our larger customers. Sheri went above and beyond handling all of the issues from cancelled orders, replacement orders, RMAs, and expediting orders to make sure it was seamless for the customer. Not only did she keep track of all of the details, but she communicated the status along the way to the customer and factory, pushing all the paperwork through clearly and efficiently - and most amazing of all, with a smile on her face. I have been working with Valin? for 30 years and will continue to do so because of the quality of the people.

Over the last 9 years we have developed a strong working relationship with Valin?.  We recently partnered with them on a project that presented some unique challenges.  A large semiconductor chip manufacturer needed a stand-alone dual-chamber cooling system with redundant safeguards; capable of cooling four liter batches of 98% concentrated by volume H2S04, in 3-5 minute intervals. Heateflex designed a custom, fully automated system and Valin provided the control architecture per our specifications.  This was a critical project that had to be failsafe due to the highly concentrated acids, temperatures and caustic chemicals that were involved.  The end customer was very pleased with the system.  When it counts, we know we can rely on Valin? to deliver a complete solution in a timely fashion.

My organization has been working with Valin? since the early 90's. What started as a strictly product based relationship has since developed into more of a partnership where we utilize their engineering expertise to supplement our own.  They assisted with the development of the actuator system for a suite of photon diagnostics and more recently engineered a self-contained, 4-axis, custom linear drive and control system. Valin's engineers are very knowledgeable and get things done in a timely, cost effective manner. When management says, Get it done, I contact Valin? who provides me with real support, real solutions and one-stop shopping.

I first found Valin? In 2011 while looking online for an electric actuator system.  I found what I was looking for, but the instructions that came with the system on how to configure the unit were not clear, and my team did not have the expertise needed in order to get the job done.  I called Valin? and one of their Sr. Application Engineers, Ray Marquiss, was able to not only help us set up the system, but he also helped us select the right controller.  Ray had the knowledge that was needed and gave us the architecture and specifications that met our interface needs. We are now ready to expand our system and have contacted Valin? once again for assistance.

I got a technician on the phone and within minutes he isolated my issue and got a valve sent to me in time to avert a costly process failure.

We needed to pull all kinds of production data from a diverse array of control products throughout our manufacturing facility. The application engineers at Valin? showed us how easy it was to use Serial to Ethernet products to pull real-time data from our manufacturing processes. We are now able to make solid business decisions based on having all of the right production data at our fingertips.

Valin? helped us redesign our motion control system, significantly reducing the number of different motor & cable part numbers. This reduced our overall system cost and greatly simplified maintenance for our customers.

When we needed to upgrade our Omron controller, Valin? saved the day. We had the hardware ready to go, but had not upgraded our software yet, which put us in a bind. One of the Valin? senior application engineers came to our site right away and got us up and running with a 30-day version of the software. He helped us all day and even stayed after hours to make sure my laptop was working properly. Valin? had an excellent team, and I highly recommend them to other companies.

When we needed technical assistance and applications support, Valin? was there for us. Their knowledgeable engineers saved us an invaluable amount of time, helping us get up and running quickly. We are very happy with their services.

Valin? filtration experts helped us identify areas within our plant that were operating inefficiently. They showed us how to increase our filtration efficiency while decreasing our servicing costs. After we implemented Valin's recommendations we noticed an immediate cost savings within our maintenance budget. Valin? is always very attentive and helpful and we appreciate the local support.